Privacy policy

Last updated: November 5, 2025
City Cloth House (“we,” “our,” or “us”) operates this website and store (the “Services”) to provide customers with a curated shopping experience. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services, which are powered by Shopify. If there is a conflict between our Terms of Service and this Privacy Policy, this Policy governs the collection and handling of your personal information. By using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
“Personal information” refers to information that identifies or can reasonably be linked to you. It does not include data that has been anonymized or de-identified. Depending on how you use our Services, we may collect: contact details such as name, address, phone number, and email; payment details including card or account numbers, billing and shipping information, and transaction history; account information such as username, password, and preferences; shopping activity such as products viewed, added to cart, purchased, or returned; communications you share when contacting customer support; and device and usage data including IP address, browser type, device identifiers, and interactions with the website.
2. How We Collect Information
We collect personal information from: (a) you directly, when you create an account, make a purchase, or contact us; (b) automatically, through cookies and similar technologies when you use our website; (c) service providers, such as payment processors, shipping partners, and analytics tools; and (d) Shopify, which provides our ecommerce platform and processes data as described in its privacy policy.
3. How We Use Your Information
We use personal information to: (a) provide and improve our Services, including fulfilling orders, processing payments, managing your account, and personalizing your shopping experience; (b) market and advertise products, send promotional messages, and show personalized ads; (c) ensure security and prevent fraud by verifying accounts and detecting suspicious activity; (d) communicate with you about your orders or inquiries; and (e) comply with applicable laws and legal obligations.
4. How We Share Information
We may share your personal information with: (a) Shopify, which powers our store and provides ecommerce, hosting, and payment processing services; (b) trusted service providers such as shipping carriers, payment gateways, and IT or marketing partners; (c) business partners for advertising or promotional purposes, in accordance with applicable laws; (d) legal authorities when required by law; and (e) third parties in connection with a merger, sale, or business transfer.
5. Relationship with Shopify
Our Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the platform. Information you submit to us may be shared with Shopify and stored in countries other than your own. Shopify may also use aggregated data from your interactions with our store and others to enhance its services. To learn more about how Shopify uses your information and your privacy rights, visit the Shopify Privacy Policy or the Shopify Privacy Portal.
6. Third-Party Links
Our website may include links to third-party sites. We are not responsible for the privacy or security of those sites. Please review their privacy policies before providing any personal information.
7. Children’s Privacy
Our Services are not intended for children, and we do not knowingly collect personal information from anyone under the age of majority. If you believe a child has provided personal data, please contact us to request its deletion.
8. Security and Data Retention
We use reasonable safeguards to protect your information, but no system is completely secure. Avoid sending sensitive data through unencrypted channels. We retain your information only as long as necessary to operate our Services, comply with legal obligations, and resolve disputes.
9. Your Rights
Depending on your location, you may have the right to access, correct, delete, or receive a copy of your personal data, and to opt out of marketing communications. You can exercise these rights by contacting us or visiting the Shopify Privacy Portal. We may verify your identity before processing requests.
10. International Data Transfers
Your personal data may be transferred and processed outside your country. If data is transferred from the EU or UK, we rely on Standard Contractual Clauses or other approved mechanisms to ensure adequate protection.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a new “Last Updated” date.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at citycloth247@gmail.com or by mail at City Cloth House, Jhaal Market, Satyana Road, Faisalabad, 36000, Pakistan.